Stream from Virgin Media. Tap Add a room, Tap the room you're in. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Wait 2 mintues for Scan. This does not seem correct, given we are. While connect to WiFi, Tap I’m ready. The best way to get a pod order is download the Virgin Connect app, from here do a scan. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. . Our new WiFi Max service allows you to have up to 3 pods. The home scan feature will guide you from room to room to. See the following page for details, including how to order online via My Virgin Media - 5135255. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Browse Virgin Media Virgin Media Community. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Hi @Zahra_m27 . But VM connect doesn't work. Manage Your Account. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. Wait 2 mintues for Scan. Gaming Support. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. QuickStart, set up and connections. I don't work for Virgin Media. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Thanks - Steve Hi. And that’s not all – if you’re a. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Browse Virgin Media Virgin Media Community. Tried to order wifimax pod from my account but it asks me to chat to someone. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. SpeedOur new WiFi Max service allows you to have up to 3 pods. It's great to hear you're looking at having WiFi Pods. Then Start the scan again. · Then Start the scan again. Clicking the link to order brings me to. However they can be chargeable depending what package you on. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Complaints. Sorry to see you are having problems ordering the wifi boosters. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Scan complete, Tap continue. - 5405927. I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. Then Start the scan again. I don't understand how to order a Wi-Fi pod. 0 Kudos. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. Reply. You can get your 1st one by signing up to WiFi max. Networking and WiFi. Stream from Virgin Media. Wi-Fi Blackspots - How to order a Wi-Fi pod. Technical assistance just gets an AI that assumes there's a fault. Manage Your Account. Sorry to hear of the issues with the attempts to order Wi-Fi pods. I will send a private message - watch out for the purple envelope. But only if the speeds are consistently below 20Mbps in that room. The mesh wifi pods now come with a speed guarantee . I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Tap Start the scan. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Options. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. Wi-Fi Pods. We stay in an old house with thick concrete walls built circa 1937. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. This link will help. Stream from Virgin Media. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Reply. Options. . Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. Tap Add a room, Tap the room you're in. Please remain in contact there and we will do our best to help. I have merged them now. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Account - Mobile. Tap Add a room, Tap the room you're in. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Virgin Mobile. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Tap Start the scan. Take control using the Connect app. I am now on the phone and moving between departments and being on hold. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Security matters. SpeedQuickStart, set up and connections. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Am on 1GB, very weak signal in partners office and constantly disconnecting. How to perform the scan and order the wifi pods when using the Connect app. QuickStart, set up and connections. So you need to prove that you can't get 30 Mbps (3. However they can be chargeable depending what package you on. Regards, Steven_L. Forum Team. Start the Scan (do this in every room) Scan complete. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. And the pods should be delivered within 72 hours. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Optimisation complete, Tap Rescan room, Tap Start Scan. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Stay safe online. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. Just joined. a month ago. I would like to help you with this. . Forum; Apps. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. I found out there should be an isolation box. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Account - Mobile. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Can anyone advise please? We’ve ran several scans using the app of our home. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. Phone. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. In one room the wifi is intermittent and sometimes disconnects because of weak signal. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Phone. It seems the only way forward is to create this post. Take control using. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. This will be available via the purple envelope on the top right of this page. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. - 5391224. It is not great - often the reconnections drop out or can't be made. . No setup fee is available on all bundles, broadband & phone, and broadband only packages. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Then Start the scan again. Please look out for the purple envelope in the top right of your screen. Stream from Virgin Media. The WiFi signal needs boosting upstairs. Please help. Here you’ll find all the help you need for Virgin Media related problems and issues. on 24-04-2023 10:57. . Thanks newapollo. · Then Start the scan again. Patiently looking forward to a FTTP choice in my area. TV on the go. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. I have also been told to message via the live chat on the app but no one appears to be res. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Broadband. The pods can only be sent out one at a time too. Networking and WiFi. My WiFi does not reach the back end of my home. Have you followed the set up instructions and troubleshooting that's detailed her. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Due to this, we are only able to offer limited help. Billing and payments. The app should detect low signal and allow you to order them straight. I can see you are currently in PMS with a member of our team to resolve this. Seems to be a common problem. Scan complete, Tap continue. Wifi keeps dropping out in some of the rooms of my house. I am so sorry that you have also faced an issue ordering a Pod. Virgin TV 360. Entertain me; Broadband Deals. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. 0 Kudos. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. However they can be chargeable depending what package you on. Networking and WiFi. The mesh wifi pods now come with a speed guarantee . Virgin TV 360. I am going to send you a private message. Sorry to see you've been having difficulties in ordering the WIFI Pods via the Connect App 😔 I'll certainly be happy to help arrange this first Pod for you. They are free on Volt, 1GB or Oomph bundles. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Is this correct, if so is there anybody that can help. If the scan picks up that you need a pod it will allow you to order some. Wi-Fi extenders. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. i need to order a pod. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Options. Check out the do's and don'ts, in our Community FAQs. How to perform the scan and order the wifi pods when using the Connect app. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If it is poor again after the rescan, it. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. on 17-06-2022 22:08. • Then Start the scan again. Apologies for the delay in responding. Kindest regards, David_Bn. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . However it will be chargeable if your on a lower tariff. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. While connect to WiFi, Tap I’m ready. Pod will need reactivating on the New Hub - on your account so. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Tap Add a room, Tap the room you're in. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Hi stiffers . . The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Scan complete, Tap continue. Then Start the scan again. While connect to WiFi, Tap I’m ready. Networking and WiFi. It is not great - often the reconnections drop out or can't be made. I don't understand how to order a Wi-Fi pod. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. any help would be. Networking and WiFi. 🌞QuickStart, set up and connections. Our new WiFi Max service allows you to have up to 3 pods. Hi @alela . Virgin Phone Switchover. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Had Virgin installed yesterday and unfortunately the majority of the upstairs is getting a wi fi signal way below 20mbps. Stay safe online. The best way to get a pod order is download the Virgin Connect app, from here do a scan. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. on 04-05-2023 16:40. Security matters. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. • Scan complete, Tap continue. Reply. Networking and WiFi. The mesh wifi pods now come with a speed guarantee . · While connect to WiFi, Tap I’m ready. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. They are free on Volt, 1GB or Oomph bundles. Networking and WiFi. You can get your 1st one by signing up to WiFi max. Please have a look here. Unfortunately, the message said that ordering could only be done by phone. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. However they can be chargeable depending what package you on. Just buy a Wireless Repeater ! - 5403097. i don't have time to sit on a call to customer service for an hour. Account - Cable. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. . Sorry to see you are having problems ordering the wifi boosters. However, this can take up to 24 hours to be updated. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Scan complete, Tap continue. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Scan complete, Tap continue. Use the VM connect app or give customer services a call. You need to use the Connect app. Tap Add a room, Tap the room you're in. TV on the go. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. Account - Cable. My Virgin Media App. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. In response to Chris_W1. Hi @lojelo5 - thank you for getting back to us. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Tap Start the scan and then. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. . A couple parts of house have very poor signal. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. . Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. Start the Scan (do this. I have done room tests and need pods but similarly cannot see how to order them. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Reply. Networking and WiFi. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. While connect to WiFi, Tap I’m ready. Scan complete, Tap continue. Speed It's great to hear you're looking at having WiFi Pods. Thanks for confirming your details via private message @k850ilw. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Sorry to see you are having problems ordering the wifi boosters. Stay safe online. I have situated my router in the hall. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. If the scan picks up that you need a pod it will allow you to order some. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. TV. Regards, Steven_L. Browse Virgin Media Virgin Media Community. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Here you’ll find all the help you need for Virgin Media related problems and issues. Hub5x Poor Wifi range, how to order wifi Pods. Check out the purple envelope in the top right hand corner for a private message from me. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. However, the connect app directs me to the website, the website doesn't have an order link. Tap Add a room, Tap the room you're in. Networking and WiFi. Start the Scan (do this in every room) Scan complete. Signal does not reach my bedroom. Smart Wi-Fi Pod Support. Our new WiFi Max service allows you to have up to 3 pods. Subscribe to this message's RSS feed. Tap Order a WiFi Booster if an option. And sorry that you require a pod. You can order WiFi pods from the Virgin Media Connect app. Tap Add a room, Tap the room you're in. Am on 1GB, very weak signal in partners office and constantly disconnecting. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Pod will need reactivating on the New Hub - on your account so. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. I will be able to assist you on this and get the Wi-Fi pods sent out. Have you downloaded and used the Connect App yet? It'll test the connection in your home, detect black spots, and also help you order a. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Then Start the scan again. HI had virgin media installed on Saturday. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. QuickStart, set up and connections. · Tap Add a room, Tap the room you're in. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Networking and WiFi. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. Virgin Media; My Virgin Media; Shop; Help;. However they can be chargeable depending what package you on. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Tap Add a room, Tap the room you're in. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Hmmm thanks for that but that isn't quite how the conversation went. SpeedHow to perform the scan and order the wifi pods when using the Connect app. . I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums.